We are seeking a Sr. AV Manager who can bridge business needs with technical execution. This role requires a strong client-facing professional who can consult on AV strategy, design enterprise-grade systems, manage projects end-to-end, and support installations when required. Korean/English language skills are required.

The ideal candidate will be equally comfortable presenting AV solutions to executive stakeholders, designing complex video conferencing systems, leading integration teams, and supporting end users in a fast-paced, high-demand environment.

% of time

Position Summary breakdown by % of time spent on job duties/responsibilities

60%

1. Client & Business Engagement
2. AV System Design & Engineering
3. Project Management & Leadership

25%

1. BoM & Commercial Review
2. Operation & Strategic Contribution
3. Scope Documentation & Reporting

15%

1. Installation Oversight & Technical Support

Education:

4-year college degree

Field Of Study: Network, Telecom, Audio/Visual

Experience, Knowledge and/or Skills:

(Examples: # of years of individual experience, experience with tools, technology, customers)

1. Client & Business Engagement

- Serve as the primary AV subject matter expert (SME) for clients and business partners.
- Conduct client needs assessments and recommend scalable AV solutions.
- Confidently present and explain AV technologies, including video conferencing systems and collaboration services.
- Translate business requirements into technical AV designs.
- Maintain strong relationships with customers, vendors, and integration partners.

2. AV System Design & Engineering

- Design enterprise-level AV systems including:
* Video conferencing rooms (huddle, conference, boardroom, training rooms)
* Collaboration spaces and multi-purpose environments
*Digital signage and integrated AV systems
- Demonstrate deep knowledge of:
* Cisco Systems video conferencing solutions (Room Series, Codec platforms)
* Poly video collaboration systems
* Cisco Webex
* Microsoft Teams
* Zoom
- Design systems with proper signal flow, network integration, DSP configuration concepts, and control systems.
- Ensure interoperability between conferencing platforms and room systems.

3. Project Management & Leadership

- Lead AV projects from concept through completion.
- Manage internal technicians and/or third-party AV integration partners.
- Develop project timelines, milestones, and resource plans.
- Coordinate with IT, network, facilities, and construction teams.
- Ensure projects are delivered on time, within budget, and aligned with scope.
- Proactively mitigate project risks and resolve technical challenges.

4. Bill of Materials (BoM) & Commercial Review

- Develop detailed Bills of Materials (BoM) with appropriate AV components.
- Ensure selected equipment aligns with design intent, compatibility, and budget.
- Review vendor quotations and validate technical accuracy.
- Review partner invoices against approved scope and pricing.
- Support procurement processes and cost optimization strategies.

5. Scope Documentation & Reporting

- Clearly define and communicate full project scope to both clients and AV integrators.
- Produce technical design documentation and system diagrams.
- Prepare project completion reports including:
* Final as-built documentation
* Equipment lists
* Test results
* Client sign-off documentation
- Maintain organized documentation for audit and service continuity.

6. Installation Oversight & Technical Support

- Oversee and, when required, assist with AV system installation and commissioning.
- Perform system testing, validation, and user acceptance support.
- Provide advanced troubleshooting for video conferencing and AV integration issues.
- Deliver end-user training and ongoing support.
- Provide white-glove executive support when necessary.

7. Operational & Strategic Contribution

- Establish AV standards and best practices.
- Recommend lifecycle upgrades and technology roadmaps.
- Stay current with emerging AV technologies and collaboration trends.
- Support business development efforts with technical consultation.

Computer Skills:

Computer skills at level to understand and use MS Word, Excel, and PPT.

Travel:

50%

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

PREFERRED QUALIFICATIONS:

preferred):

- 7+ years of experience in AV system design, integration, and project management.
- Proven experience managing enterprise AV deployments.
- Strong understanding of IP-based AV, networking fundamentals, and UC platforms.
- Ability to communicate effectively with executives, engineers, and technicians.
- Experience leading cross-functional teams in high-demand environments.
- Strong documentation and reporting skills.
- Executive-level communication skills
- Technical depth with business acumen
- Strong leadership and decision-making abilities
- Detail-oriented with high accountability
- Ability to thrive in fast-paced, high-pressure environments
- Customer-first mindset
- Korean/English Bi-lingual

Preferred Certifications
AVIXA CTS, CTS-D, or CTS-I
PMP certification is a plus